In the Retail business sector, all Amavita, Sun Store and Coop Vitality pharmacies have established a quality management system (QMS) which considers all essential processes of the public pharmacies and environmental issues. Compliance with internal and external standards is monitored with regular quality audits as well as mystery purchases.
In Services, all companies have comprehensive quality management systems at their disposal. Alloga, Unione and Medifilm are ISO 9001 certified. The process management system at Galexis is fully compliant with ISO 9001, but is not currently certified. Galexis is nevertheless periodically inspected by Swissmedic, i.e. the regional agencies for therapeutic products as part of the compliance check with the GDP guidelines. The management systems of all companies also include safety and environmental management that apply to all sites and employees.
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