Annual report 2018

Galenica annual report 2018 | 17 Expansion of the online offering… The online ordering and pick-up service Click & Collect, launched in 2017 for all three pharmacy formats, was expanded in the year under review in close collaboration with HCI Solutions: as of the end of 2018, some 40,000 products were available compared with 10,000 at the end of 2017. The aim is to further expand the range of the online shops. At the same time, this expansion of online activities fits into the Omni-Channel strategy and Galenica’s efforts to be as close to the customer as possible. For example, the e-mediplan module was added to the new Amavita smartphone app in 2018 (see textbox on page 28 in the Services section). …and the online formats Galenica expanded its e-commerce activities in 2018 with a minority stake in online shop Puresense. Puresense offers more than 3,000 products from leading manufacturers in the area of near-natural and certified natural cosmetics, making it one of the leading online shops in Switzerland in this segment. This interest not only strengthens Galenicare’s presence in the growing market for natural cosmetics; Puresense’s knowledge will also support the further develop- ment of e-commerce activities. Advisory skills are also important at Puresense. Many customers want information about the products and offerings before buying. Puresense reliably provides the desired information and is therefore also a good fit for the high service level throughout the Galenica Group in this respect. At the beginning of 2018, Galenica took over Careproduct, a company supplying walking frames, wheelchairs, inconti- nence products and other medical aids both online and offline. The integration is going successfully and according to plan. The Retail Business sector also expanded its online customer offering in a specific area through this acquisition. Focus on closeness to customers The aim is to emphasise the competencies of the pharma- cies as well as possible. In line with this principle, the Retail Business sector invested significantly in the further strength- ening and optimisation of own stationary points of sale in 2018. This included the new, modern store layout for Coop Vitality, which will be rolled out gradually at all locations over the next few years; Biel/Bienne, Rorschach, Matran, Flims and Feuerthalen were the first to get the new look in 2018. The “Bahnhof Apotheke” pharmacy in Zurich main station, which is the pharmacy with the highest sales figures in Switzerland, was acquired in full in the second half of 2018. The integration has gone according to plan so far. Galenica has thus expanded its network with a successful and strategically important location. “In September, Galenicare acquired a minority stake in the Swiss online shop for natural cosmetics Puresense.” Number of employees 4,739 Galenica Group 6,580 1,430.5 Net sales in million CHF Galenica Group CHF 3,165.0 million Companies and formats – Amavita pharmacies, www.amavita.com – Aprioris Ltd., www.aprioris.ch – Careproduct Ltd., www.careproduct.ch – Coop Vitality Ltd. 1) , www.coopvitality.ch – Galenicare Management Ltd., www.galenicare.com – Mediservice Ltd., www.mediservice.ch – Sun Store pharmacies, www.sunstore.ch – Winconcept Ltd., www.winconcept.ch 1) Consolidated at equity level Health & Beauty Segment – Retail Business sector Retail