Annual report 2018

Header Galenica annual report 2017 | 47 The master data team at Galenicare records part of the product information and enters it in the PIM tool. Further product information is entered by the suppliers and HCI Solutions directly. The online shops of Amavita, Sun Store and Coop Vitality are managed by the e-business team from Galenicare. The required product data are collected in a product information management (PIM) tool. Jonas collects his Algifor ® from the Amavita pharmacy and pays right there on site. Jonas has a headache. He orders a pack of Algifor ® online via Click & Collect. He selects the Amavita pharmacy around the corner as his collection location. If the pharmacy does not have the relevant product in stock, the pharmacist orders it from wholesaler Galexis or Unione Farmaceutica Distribuzione (UFD). The order is delivered either the same day or early the next morning. Jonas’ order is transmitted to the online shop, which automatically forwards it to the Amavita pharmacy. Jonas receives an order confirmation. The pharmacist receives the order and checks the system: the product is in stock. She prepares the Algifor ® pack and informs the online shop that the product can be collected. The online shop forwards the confir- mation to Jonas. 2 2 3 1 4 4 5 1 Online Shop Maintenance Online Shop Process Click & Collect Process 8