Annual report 2018

Galenica annual report 2018 | 39 said they are very highly motivated estimate the development opportunities as good said they are well motivated see themselves as responsible for customer satisfaction 57% 61% 30% 83% Every three years, the Galenica Group conducts the Opinio employee survey in partnership with an external provider. In autumn 2017, staff were asked about their satisfaction, motivation and commitment. The evaluation of the survey revealed that employees are generally satisfied with their work situation (75 points out of a total of 100). More than half (57%) of all employees said they are very highly motivated, and around a third (30%) describe themselves as well moti­ vated. Employees see themselves as responsible for customer satisfaction and demonstrate a strong willing­ ness to provide service support (83 points). The score of 61 points for the assessment of employees’ own prospects and development opportunities showed high expectations in this regard. Based on these insights, specific improvement mea­ sures were worked out and, in some cases, already implemented by the Galenica Group as well as by each Business sector in 2018. These measures include improved internal communication in Retail, more effi­ cient teamwork in the Products & Brands Business sec­ tor and more internal information events in the Services segment, aimed particularly at providing more detailed information to members of Senior Management regard­ ing the goals of each company. Human Resources will promote the “Own Perspectives” theme across the Group as a matter of priority in 2019. In the year under review, the personnel development measures on offer were also analysed with a view to developing a new, Group-wide programme for imple­ mentation in the coming years. The next Opinio employee survey is scheduled for 2020. Employee motivation Human Resources Galenica