Annual report 2018

Header 46 | Galenica annual report 2017 The availability of products in the online shop is continuously updated in the PIM tool by Unione Farmaceutica Distribuzione (UFD). HCI Solutions photographs products for Galenicare and adds them to the PIM tool. Additional pictures are independently entered in the PIM tool by the product suppliers. Sophie orders her Lierac face cream in the Sun Store online shop. She can choose whether she wants to pay by credit card, Paypal, Twint or on account. As soon as the payment has been made, Sophie receives an order confirmation. Before preparation for dispatch, the article is checked again manually by means of a barcode. The system suggests the appropriate box size, after which the ordered product is packed by hand. The order is transmitted via an interface to the servers of wholesaler Unione Farmaceutica Distribuzione (UFD). At UFD, the cream is picked automatically. Since UFD had the cream in stock, Sophie receives the package with her Lierac face cream in her letter box the next working day. If Sophie ordered her cream before 5 p.m., the package is delivered to the post office on the same day. Sophie receives a shipping confirmation. She can use Track & Trace to follow where her package is. 2 3 3 1 4 5 6 5 The pharmacy online 8