Value chain
The Galenica Group’s business activities have an economic, social and ecological impact throughout the entire value chain of the healthcare market. Galenica endeavours to strengthen the positive impact throughout its value chain while continuously minimising any negative effects.
The medications sold by Galenica are mostly produced by third parties, though its own pharmacies and the Bichsel Group also manufacture individual medicines and medical devices for patients. The Bichsel Group makes high-quality products for hospitals, nursing and care homes and Spitex organisations. The quality of the medications as well as patients’ safety and health are crucial. Furthermore, the manufacturing of medicines has an impact on people and the environment. Galenica ensures that its business partners meet their social and ecological responsibilities, and has therefore developed a Supplier Code of Conduct that encompasses aspects related to ethics, labour law, health, safety, quality and the environment. Producers are also regularly assessed with regard to quality.
All four companies ensure that medications and healthcare products reach pharmacies, physicians, drugstores and other medical institutions quickly and safely. Patient safety is also guaranteed for temperature-sensitive medications thanks to an uninterrupted cold chain. Distribution requires a large amount of fuel and emits greenhouse gases, pollutants and noise. Customer returns also create waste, while inventory management and motorised logistics entail an increased risk of accident. The companies mentioned therefore not only comply with Good Distribution Practice (GDP) guidelines, but also ensure a systematic approach to safety and environmental management.
HCI Solutions develops software solutions for pharmacy management as well as tools to securely handle, communicate and distribute sensitive health and medication data. Its databases include over 200,000 products and enable healthcare providers, authorities and insurers to exchange information via a single platform. With these innovative, digital solutions, such as the Clinical Decision Support Check (CDS Check), Galenica is making an important contribution to promoting a safer, more efficient healthcare sector in Switzerland. Here, too, patient safety and the protection of sensitive data are critical. HCI Solutions therefore conforms to the highest security standards in software development as well as the Swiss Data Protection Act.
Galenica operates Switzerland’s largest pharmacy network, with over 500 own, joint venture and partner pharmacies. These include the Amavita and Sun Store pharmacies as well as the Coop Vitality pharmacies, which are operated under a joint venture. In addition, the company Winconcept supports independent pharmacies operating under the Feelgood’s brand. Together they serve around 100,000 customers daily, offering them a wide range of medications, toiletries and beauty products as well as various on-site healthcare services and tests. The range of services is complemented by specialty pharmacy Mediservice, which specialises in dealing with people suffering from chronic and rare illnesses; the Bichsel Group, which focuses on home care services in the field of home dialysis and home nutrition; Curarex Swiss, which specialises in the care of patients with advanced Parkinson’s disease; and Careproduct, a company focusing its operations on the provision of mobility aids such as wheelchairs as well as incontinence products for the elderly and people with a disability.
Patient safety is also a top priority for Retail. In order to ensure this, the professional competence of our employees is continuously nurtured. In addition, pharmacies require energy and produce waste, for example because of old and unused medicines being returned (see “Use of medicines”) and disposed of as hazardous waste in accordance with regulations.